Confidentiality Policy

Confidentiality of information discussed in the course of therapy is of critical importance.  It is one of the factors that creates a psychologically safe environment within which a person can explore difficult aspects of their lives and their selves. Your contact with Relate is strictly confidential  and protected by laws that govern the therapist-client relationship.

We will not release clinical information to anyone unless given written permission to do so by you.  However, there are a few exceptions which allow or require the release of confidential information.

1) Our therapists  must act appropriately when there is danger to the patient or to another at the patient's hands.  This generally means that a therapist may involve others when necessary to protect the patient if suicidal, intends to harm another person, or is unable to provide self-care at a level necessary for basic survival. State law also requires the report of abuse or neglect to a child, elder, or disabled person when there is reasonable belief that it has occurred.

2) In response to a court order, we must testify or release records. However we do not release records or testify in response to a subpoena unless our client or client’s guardian has given us written authorization to do so.

3) As professionals, we do consult with one another from time to time.  Any clinical material is however conveyed without identification whenever possible.  At other times, it will be necessary (for example, if another therapist is covering calls during a vacation).  Finally, case material is sometimes used in training, research, writing, etc.  This is always without identifying information and with great care and respect for your privacy.

Any other release of information requires your written authorization.

Opening Hours

OFFICE HOURS
Monday - Friday:

8:00 - 4:00

PRE-ASSESSMENTS
Monday:

8:00 - 4:00
Thursday:
8:00 - 12:00

FOLLOW ON SESSIONS
Tuesdays & Wednesday:
8:00 - 4:00
Wednesday:
6:00 - 7:00 pm

'LISTENING EAR'
Monday - Thursday:
8:00 - 4:00

Contact Us

P.O. BOX 227 – 00502 Karen
Nairobi/ Kenya
(0)708 815373, (0)737 869978
info@RELATE-KENYA.COM